Terms & Conditions

Comedy Cellar  (“Event” + “Promoter”) – Terms and Conditions

These terms and conditions may be subject to change at any time, without notification.

Upon purchasing a ticket/table to this event you are agreeing to the following terms and conditions:

Tickets to the Event are sold or given and admission to the Event is granted on the express condition that you are bound by these Event Terms and Conditions and any other rules and regulations issued by the Promoter (Event T+Cs). By purchasing an Event ticket, you agree to be bound to the Event Terms and Conditions.

General Conditions of Entry:

By purchasing tickets for Comedy Cellar, you are agreeing to abide by their respective terms and conditions, including conditions of entry. Violating these conditions of entry may result in denial of entry, immediate ejection, or referral to the New Zealand Police if deemed appropriate.

Comedy Cellar is strictly R18 and consequences in accordance with New Zealand liquor licensing laws we will only permit entry with these three valid forms of identification:

  • HANZ 18+ ID Card
  • New Zealand drivers licence
  • Passport (must be current)

There will be no exceptions made to this policy in accordance with New Zealand law, with the name on the ID needing to exactly match the name on the e-ticket at time of purchase. Attendees who do not present the valid form of identification will be asked to leave and escorted off-site if required, with no refunds provided.

All attendees on-site must comply with all the directives in the event of emergency evacuations or situations.

Those believed to be attempting to contravene these regulations, or assist others in breaking these conditions of entry (including admittance of those without valid tickets) will be denied access to the site, and referred to the New Zealand Police if required.

All attendees on-site must have a valid form of admittance, which must constitute one of the following forms (but not limited to):

  • A valid and non-redeemed offcial ticket prior to admittance

Lost Tickets: replacement is not available for lost, destroyed or stolen event tickets unless proof of purchase is presented.

By attending this event you are providing perpetual permission to be filmed, photographed or used in any promotional material by Comedy Cellar.

Comedy Cellar takes no responsibility for personal items on-site, including tickets or cars/transportation.

If at any point, you feel that you or others health or safety is threatened, you should contact the nearest security guard. In addition, first aid staff will be positioned onsite who can be contacted by security.

Any attempts to misrepresent oneself as a member of security, staff, or other personnel through the use of high-visibility clothing or making statements as such will be considered a serious offence and the party will be immediately ejected from the event.

Ticket Restrictions:

You agree not to re-sell Event tickets contrary to applicable law. Even tickets may not, without the prior written consent of Comedy Cellar;

  • Be re-sold or offered for resale fat a premium (including via online auction sites) or;
  • Used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or;
  • Used to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer.

If an event ticket is used in breach of this condition, the Event ticket may be cancelled without a refund and the bearer of the event ticket may be refused admission. The Promoter will use reasonable efforts to notify you of such action.

Event Postpone/Reschedule, Cancellation (Including Covid) and Refunds:

Comedy Cellar reserves the right to postpone, reschedule or cancel an Event for any reason whatsoever (including, but not limited to Covid outbreaks, travel restrictions and performer availability). Comedy Cellar has a strict no refund policy. If an event is postponed/rescheduled, reasonable efforts will be made to advise ticket holders at least two months in advance of the new Event date and no refunds will be given.

Comedy Cellar may also cancel an Event due to Covid or otherwise in which case refunds will be given and the Event, attendee and ticket purchaser shall have no further liability to each other. The Event will refund any monies paid by the attendees less any reasonable administration, cancellation and set up costs up to but not exceeding 3% of the gross ticket price. If refunds are provided due to cancellation they will be paid within 6 months of the original scheduled date of the Event. Comedy Cellar is not responsible or liable and will not refund any credit card fees associated with any ticket purchases. Comedy Cellar is not responsible or liable for any consequential losses (including but not limited to transportation, travel and accommodation) as a result of reschedule or cancellation.


Conditions of entry:

Comedy Cellar will not permit the entry of attendees who break the following conditions of entry and will eject those who break these rules, at their discretion without warning with no refunds provided. Items deemed to be in violation of these conditions of entry will be confiscated and not retuned.

  • No alcohol is allowed to be brought into the Event.
  • No anti-social or threatening behaviour to other festival attendees or staff, or behaviour deemed to be violent of the intent of these terms and conditions.
  • No misrepresentation as a member of staff or security or attempt to enter restricted areas.
  • No gang patches or gang paraphernalia
  • No construction or attempts to do so of any form of fire or bonfire or use of naked flame.
  • No gross intoxication
  • No animals on-site
  • No use of illicit drugs or illegal substances
  • No attempt to bring into the venue any of the following items (but not limited to)
    - Illegal drugs or substances
    - Flammable liquids
    - Instruments
    - Advanced personal vaporizers (or modified APVs) or liquid refills for E-Cigs
    - Sound systems
    - Weapons or explosives of any kind (including potential missiles)
    - Portable Laser equipment and pens.
    - Any form of glass, including glass containers and/or drink vessels
    - Materials to construct fires or weapons
    - Other dangerous items
    - Unauthorized solicitation materials including handbills, flyers, stickers, giveaways, samples or other promotional items.
    - Toy guns, water guns or slingshots
    - Any other item deemed by event staff (in their discretion) to be dangerous or offensive or potentially dangerous by event organisers.
    - Attendees must allow authorised staff to search their clothes, bags, containers or other possessions for items in violation of these conditions of entry.
    - If you do not consent to such searches, you may be denied entry on-site without refund. Prohibited items include but not limited to the list of items above. Confiscated items will not be returned, replaced or reimbursed and proceeds from confiscated items (if any) will be donated to a charity. Promoters reserve the right to refuse entry to any persons.

Tickets purchased for the event are for Comedy Cellar, not for specific artists or acts. The Promoter reserves the right to change, add, withdraw or substitute artists in the event line-up, vary the advertised program, vary the date and/or vary the event site without prior notification and deny admission to the event site (including admission to a particular performance at the event site) with reasonable cause. No refunds or other compensation will be given if an advertised artist or act changed, cancelled or the length or content of their performance is changed. Subject to this clause, the promoter is not liable for any loss, damage or compensation as a result of the event being cancelled, postponed, relocated or changed for any reason.

There will be no refund of any unused portion of an Event Ticket if you or your invitees are asked or forced to leave the event for any of the reasons set out in the Event T+Cs or if you decide not to attend the event. You are responsible for checking the age minimum for the event. No refunds will be processed if you are denied entry due to not having valid ID for admittance to the Event Site.

Tickets may not be used as part of promotional giveaways, or contests, sweepstakes or in exchange for service unless with the express written consent from Comedy Cellar.

Tickets will only be permitted to be sold and transferred through authorized vendors at a time to be decided by Comedy Cellar. As all tickets will be personalized e-tickets. Tickets that have not been transferred correctly to the paying party will not be able to be redeemed by the purchaser with the name transfer of the ticket, with no refund provided.

If the amount paid for a ticket is incorrect regardless of whether it was an error in price or otherwise communicated, Comedy Cellar reserves the rights to cancel that ticket and refund the amount paid. This will apply regardless of whether it was a human error or system malfunction.

In the event of a refund of any sort, the service fee component or other administrative charges in purchasing / delivering the ticket will not be refunded.

If tickets are distributed via authorized postal or other means, Comedy Cellar takes no responsibility for them once they have arrived. If they are lost, stolen or damaged, they will not be replaced.

In the event of the liquor licensing laws are changed, the changes relevant will be notified to festival attendees. However, refunds will not be provided in this instance.

If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been place. Only you may be aware of any problems that may occur during the purchase process. Comedy Cellar will not be responsible for losses (monetary or other wide) if you assume that an order was not place because you failed to receive confirmation.

Personal Information:

Pursuant to your booking, the promoter may need to collect and keep personal information about you including your name, address, email, credit card or payment details, telephone number and the names and details of all ticket allocations/attendees. Unless you tell us otherwise, the Promoter may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. Promoter may also need to disclose your personal information as required by the law as permitted under the Privacy Act 1993. If you have any questions about how the Promoter will handle your personal information please contact info@comedycellar.co.nz.

Please note that all online payment information is handled by Stripe and subject to their T+C, no information on credit cards is collected or stored by Comedy Cellar.


Third Party Vendors:

By using third party vendors on-site including but not limited to ticket agents or other vendors associated with Comedy Cellar, you are agreeing to abide by their terms and conditions and any associated responsibilities.

Comedy Cellar will not be held responsible for the actions of third party retailers, or provide refunds in the event of a dispute.


Photographing and/or Recording of the Event by you:

Personal digital cameras are permitted at the event. SLR cameras are permitted but professional photography equipment (e.g. telephoto lenses; any lens over 20cm; any detachable lens) is not permitted without Promoter-issued media accreditation. Event staff will determine in their discretion whether equipment is considered to be professional photography equipment. Photos of artists and/or the event are permitted only on the basis that:

  1. Images are only used for private and personal use; and
  2. Images cannot be made available for sale and/or public display.

Recording or filming the event is strictly prohibited.

Comedy Cellar reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorized or prohibited recording, filming or photography.


Recording and photography of the event by Comedy Cellar:

You consent to be included in official photography, film and sound recordings of the event and for these recordings to be used by Comedy Cellar and/or any of its authorized representatives and contractors in any medium or context without further authorization by, or compensation to you.


Restricted Capacity:

You acknowledge that there may be restricted capacities at some of the Events stages or venues. Once the maximum capacity is reached in these areas there will be no further admissions. Your purchase of a ticket to the Event does not guarantee admission to these areas in such cases.


No Pass outs:

Pass outs will not be issued unless otherwise stated.

Animals are not permitted at the event site; service animals are permitted.


Smoking Policy:

Comedy Cellar is strictly no smoking. Attendees must comply with venues terms and conditions regarding smoking on-site.


Your Behaviour:

You must ensure that you and your invitees act in an orderly manner when attending the Event Site. Promoter may refuse entry or evict you or an of your invitees if you or any of your part are behaving in a disorderly, offensive or inappropriate manner.



The event is fully licensed – please do not bring alcohol with you as it will be confiscated and will not be returned. Only alcohol purchased from bars at Comedy Cellar may be consumed on-site. If you wish to purchase or consume alcohol, you must have valid proof of age photo ID. You must be of legal age (18 years) to purchase and consume alcohol on-site. If you are found supplying or buying alcohol for a minor (a person under 18 years of age) you will be evicted from the event and may be referred to New Zealand police.


No food or drink will be permitted into Comedy Cellar. Sealed plastic water bottles (with or without contents) cannot be brought on-site.

If you are found supplying, consuming or in possession of illicit drugs you will be removed from Comedy Cellar and may be referred to the New Zealand police.



You are not permitted to display trading signs on the Event site without prior written consent of Promoter.


Promoter Liability:

The service provided by Comedy cellar will be rendered with due care and skill to the extent required by Part 4 of the Consumer Guarantees Act 1993. Apart from such statutory liability, Comedy Cellar and the owner and/or lessee of the event site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the event site whether caused by the negligence of Comedy Cellar or that of the owner and/or lessee of the event site (or their respective employees, contractors or agents), whether arising in tort, contract, bailment or otherwise – all such injury loss or damage to person or property is at your own risk.



You agree to indemnify Comedy Cellar and the owner and/or lessee of the Event site against any loss or damage.

Comedy cellar and/or event site owner and/or lessee may suffer arising out of your negligence or breach of the Event T+Cs.



To the full extent permitted by law, you waive all legal rights of action against and fully release Comedy cellar and owner or lessee of the Event site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the event site.

To the extent permitted by law, Comedy Cellar takes no responsibility for injury or illness. The Promoter may, at your cost arrange medical treatment and/or emergency evacuation as deemed essential for your safety.



Any provision of these Even T+Cs which is or becomes unenforceable shall not invalidate the other provisions of these Event T+Cs.